Contact enquiries: every lead from your website

When someone fills in your contact form

A visitor fills in the contact form on your website with their name, email, phone number and message, and sends it. The form is protected against spam, so most junk never reaches you.

Moments later you get an email with their details and message. Click reply and your answer goes straight to them. Every plan gets these emails.

The Contact Enquiries page

On the Professional and Premium plans, every enquiry also lands on the Contact Enquiries page in your portal. Instead of digging through a busy inbox, you see all your leads in one list, with counts of how many are new, quoted and won.

Open an enquiry to see the full message. From there you can reply by email, send a WhatsApp or call with one click.

Keeping track with statuses

Statuses are for you; nothing happens on our side when you change one. They are your way of seeing who still needs an answer.

• New is set automatically when someone sends the form, and it is the one you cannot set yourself.
• Read once you have looked at it.
• Replied once you have answered.
• Contacted if you phoned or messaged them.
• Quoted once you have sent a price.
• Won or Lost when you know how it went.

Mark Won and Lost honestly. Over a few months the filters show how many enquiries your website actually turns into work.

Private notes

Add notes to any enquiry for the things you would otherwise forget: what they asked for, the price you quoted, when you said you would call back.

• Your notes are private to your account. Nothing in our admin tools shows them to our team.
• You and team members with the Admin role can add notes. Team members with the Support role can read them.
• Every note shows who wrote it and when, and cannot be edited or deleted afterwards, so the history stays an honest record.

On the Starter plan

On Starter, every enquiry still arrives by email, but the Contact Enquiries page is locked. Upgrading to Professional adds it, along with visitor analytics and a guaranteed support reply time. It unlocks once the upgrade is paid. See changing your plan.