Profile and account security

Your details

Click Edit Details to update your name, phone number and address. Your address appears on your invoices.

Two things are fixed:

• Your login email, because it is how you sign in. To move it to a different address, open a support ticket.
• Your business name, because it is on your signed agreement and your invoices. Open a support ticket to change it.

If you simply want our messages to go somewhere else, add a preferred contact email. Our emails then go there instead of your login email.

Changing your password

Enter your current password, then your new one twice. It needs at least twelve characters, with upper and lower case letters, a number and a symbol. When you save, any other device signed in to your account is signed out.

Two step sign in

Your portal holds the keys to your business: your billing, your enquiries, your email and your website. A password on its own can be guessed or leaked, so every sign in also needs a six digit code. It cannot be switched off, for anyone on the account, but you choose how you get the code.

Codes by email

By default your codes are emailed to your login email. If you added a contact email, you can have them sent there instead. Your codes only ever go to the address you pick here; changing where we send our other messages never moves them.

An authenticator app

For even better security, use an authenticator app on your phone, such as Google Authenticator or Authy. It works even without signal.

1. Next to Authenticator App, click Enable. Switching turns off the emailed codes, so the portal asks you to confirm.
2. Because this changes how you sign in, enter your password again.
3. Scan the square code with your app.
4. Your app now shows a new six digit code every thirty seconds. Enter the current one to confirm.

From then on, that is the code you use to sign in. Prefer email after all? Click Enable next to Email and switch back whenever you like.

Your agreements

Under Your Agreements you can download a copy of the service agreement you signed, at any time.

Team members' profiles

Team members have a profile too, with their own details and their own password. They always get their sign in codes by email, and only the account owner can close the account.

Closing your account

Close My Account explains exactly what happens before you confirm:

• Your subscription is cancelled, so you are not charged again.
• Everything you have paid for keeps working until the end of that paid period, and you can still sign in, for example to download your website files.
• After that, your services are removed and your account is closed: your login and your team members' logins are deleted and your personal details are anonymised. Invoices and your signed agreement are kept for as long as the law requires.

A few things must be settled first, and the form tells you what is left: pending invoices paid or cancelled, any refund request decided, any domain we registered for you moved to another registrar, and any website request still in progress cancelled.

You can change your mind with Keep My Account any time before the closing date.